Patient Care Associate

Patient Care Associate

Requirements

• High school diploma/GED
• Experience with Electronic Health Records
• Superior customer service and teamwork skills
• Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays
• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
• Interest in expanding analysis and knowledge about the role that racial inequity plays in society

Responsibilities

• Support front desk with check ins, scheduling, patient inquiries, etc.
• Reviews the patient health history for completeness and records findings.
• Documents competently in the electronic medical record using the correct PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations.
• Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Perform other duties as assigned.
• Provides health education and care related to sexual and reproductive healthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit.
• Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues, as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions.
• Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, float and assisting in surgical room.
• Attends monthly didactics and incorporates information into daily care provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.

Preferred Qualifications

• Previous experience working with electronic health record.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health care employment.
• Previous experience in a high-volume customer service role.
• Work experience in Sexual Reproductive Health.
• Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
• Knowledge of Medicaid screening.