Patient Billing/Services Representative II – Neurology

Patient Billing/Services Representative II – Neurology

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification must be obtained within one month of hire date.
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.

Preferred Qualifications

• Customer Service
• Effective Written Communication
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Interpersonal Relationships
• Medical Billing and Coding
• Medical Insurance Claims
• Office Organization
• Organizing
• Professional Etiquette
• Scheduling
• Team Collaboration