Patient Accounts Lead
| Company | Community Health Systems |
|---|---|
| Location | Las Cruces, NM, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level |
Requirements
- Associate Degree related field preferred
- 2-4 years hospital or similar medical facility experience with Patient Access or Registration required
- Knowledge of PPO, HMO, Medicare, commercial and liability insurance
- Demonstrated ability to communicate verbally and in writing to insurance company representatives, physician office representatives, co-workers and all hospital departments and/or patient care floors
- Good organizational and customer service skills and the ability to function effectively under stress
- Proficiency in use of computers and printers, fax machines and computer internet services
- Ability to work in fast-paced, constantly evolving environment
Responsibilities
- Serves as a knowledge expert and an escalation point for staff questions and concerns
- Provides general assistance to the Registration/Admissions teams
- Responsible for developing quality, productivity, and in-process measures for areas of responsibility
- Obtains and verifies patient identity, demographic and registration information
- Implements policies and procedures for the department, and monitor adherence
- Reviews rejections or remittances and take corrective action as necessary to insure payment and to prevent future problems
- Documents all insurance and patient contacts accurately in the computer
- Partners closely with the Patient Access Supervisor(s) to provide leadership coverage and presence to the registration and admissions work units in the facility and clinic areas
- Ensures effective operations through organizing, scheduling and monitoring department workload
- Monitors work quality and productivity metrics and coordinates training as necessary
- Trains new staff, assists in planning and development of training materials
- Ensures the effective operations of the day-to-day activities of Registration and Admissions
- Identifies areas for improvement and develops plans for improving the quality of processes
- Assesses urgent situations and provides issue resolution and de-escalation
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
- Associate Degree related field preferred