Patient Account Representative – Self-Pay – Healthcare Patient Calls
| Company | Guidehouse |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service.
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
- Bilingual Spanish required.
Responsibilities
- Take in-coming and out-going calls to patients and insurance companies to resolve patient accounts.
- Follow all client policies and procedures.
- Perform any and all job-related duties as assigned.
- Inbound calling emphasis.
- Insurance verification.
- Account Review.
- EOB knowledge.
- Assist patients with policy statuses and insurance verifications.
- Customer Service.
- Account Updates.
- Strong Verbal / Written Communication Skills.
- Complete all business-related requests and correspondence from patients.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas of improvement.
- Research and respond to all patient inquiries received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
Preferred Qualifications
- PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel.
- 1+ year experience working in a Healthcare or Customer Service setting.
- Ability to initiate and follow through on projects and work independently with minimal supervision.