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Patient Access Specialist – Emergency Department
| Company | Albany Medical College |
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| Location | Albany, NY, USA |
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| Salary | $40495.1 – $52643.64 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- HS Diploma, Associates Preferred
- CHAA (or acquired within 2 years of hire)
- Strong computer skills
- 3 – 5 years experience
- Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care
- Proven customer service skill with ability to exceed expectations
- Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task
- Ability to learn in classroom setting; utilizing resources
- Ability to remain composed under pressure
- Ability to review information and draw appropriate conclusion
- Good judgement and ability to be resourceful to problem solve; escalate issues as needed
- Team minded work ethic
- Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations
- Critical thinking ability regarding issues with financially securing payment
- Ability to discuss sensitive concepts with patients regarding financial obligations
- Excellent working knowledge of computer based applications with strong PC/keyboard skills
- Demonstrated organizational skills with excellent interpersonal and communication ability
- Must be able to push workstation on wheels (WOW) for extended period of time
Responsibilities
- Capture demographic and insurance information either by telephone or patient facing
- Use eligibility application to invoke request to verify insurance eligibility
- Interpret response and capture appropriate health insurance information as it pertains to the service being rendered
- Understand and apply contractual benefits to the service being rendered
- Have a financial discussion with patient regarding payment responsibility
- Comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services
Preferred Qualifications
- 3 years front line registration and training experience
- Demonstrated expert knowledge of internal/external registration and billing systems
- Excellent decision making skills with analytical ability and strong attention to detail
- Ability to build confidence, raise skill level and promote a productive work environment
