Patient Access Specialist – Customer Service
| Company | Premier Health |
|---|---|
| Location | Dayton, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- High school diploma or GED required
- Ability to perform a variety of tasks, often changing assignments on short notice
- Must be adept at multi-tasking
- Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day
- Must possess excellent verbal and listening communication skills
- Must be able to maintain a professional demeanor in stressful situations
- Must be adept with machinery typically found in a business office environment
- Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance
- Able to build productive relationships with all contacts
- Must be able to complete Medicare Compliance training within 90 days of hire
- Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm
Responsibilities
- Responsible for financial counseling, collecting co-pays and deductibles, and providing financial assistance education to patients and their families
- Responsible for stat registering, scheduling appointments, and completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system
- Verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements
- Demonstrate Customer Focus and expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital
- Maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers
- Efficiently perform all duties while ensuring patient confidentiality and privacy rights
Preferred Qualifications
- Associates Degree in related healthcare or business field preferred
- Medical Terminology certification preferred
- Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company
- Overall knowledge of third party collections, registration, billing and contracts is preferred