Patient Access Specialist – Customer Service
| Company | Premier Health |
|---|---|
| Location | Dayton, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Must demonstrate Customer Focus with Patience, Composure, and Compassion
- Must be able to Deal with Ambiguity by effectively coping with change
- Possess strong Time Management skills
- Possess Interpersonal Savvy while supporting Peer Relationships
- Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient
- Comprehend the hospital’s financial policies and secure payment for the patient’s hospital liability
- Maintain excellent customer service standards at all times
- Efficiently perform all duties while ensuring patient confidentiality and privacy rights
- Minimum Level of Education Required: High School completion / GED
- Minimum Level of Experience Required: 1 – 3 years of job-related experience
Responsibilities
- Responsible for financial counseling, collecting co-pays and deductibles, and providing financial assistance education to patients and their families
- Responsible for stat registering and scheduling appointments
- Completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system
- Verifying insurance benefit information
- Generation of the ABN
- Reviewing orders for compliancy
- Completion of MSP
- Obtaining financial and treatment consents
- Placing of ordered medical procedures
- Obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements
Preferred Qualifications
- Preferred educational qualifications: Associates Degree preferred in healthcare or related business field
- Preferred Windows-based computer typing 25 wpm
- Medical Terminology certification preferred
- Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company