Patient Access Specialist

Patient Access Specialist

Requirements

• High School Graduate or Equivalent
• Experience required in using EMR systems, insurance verification, eligibility, and electronic billing.
• Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits.
• Ability to maintain confidentiality.
• Experience in a customer support role.
• Medical terminology knowledge.
• Proficient skills in computer applications such as Microsoft Office.
• Ability to set priorities and manage time effectively.
• Flexible, service oriented, and dedicated.
• Exceptional communication skills both verbally and in writing.
• Superior organizational skills, attention to detail, and able to multi-task.
• Strong interpersonal skills, listening and ability to carefully follow directions.

Responsibilities

• Delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.
• Obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.
• Performing insurance verification, data collection and documentation.
• Determining medical necessity for services based on established medical criteria.
• Identifying patient financial responsibilities and collecting applicable monies.
• Acting as liaison to all internal and external customers to facilitate access to hospital services.
• Securing all necessary documentation to register the patient’s visit.
• Performing other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.