Patient Access Representative I

Patient Access Representative I

Requirements

• High School Diploma or GED
• 2 years of healthcare or related experience
• Certified Revenue Cycle Representative, Certified Billing and Coding Specialist OR Associate’s degree in healthcare or business field or comparable education and 2 years of healthcare or related experience OR Bachelor’s degree in business or healthcare OR High School Diploma or GED and Five years of direct related experience in healthcare and the patient experience, in lieu of the above requirements

Responsibilities

• Performs accurate clinic registration of patients
• Collects co-pay/co-insurance at time of service according to the MUSC policies
• Corrects registration errors to prevent front-end denials
• Provides excellent patient focused customer service
• Answers phone calls, responds to emails and responds to text messages appropriately
• Maintains a clean, organized and welcoming environment for patients and members as they arrive
• Enhances the patient, member and partner experience through excellent customer service and proactive communication
• Calls patients to schedule as per department processes and guidelines and schedules follow-up visits according to plan of care in conjunction with patient input
• Gathers & validates the required registration data set; obtains required forms and signatures
• Verifies insurance coverage / benefits for visit(s)
• Attends meetings as designated by direct supervisor
• Performs other miscellaneous and related duties as assigned

Preferred Qualifications

No preferred qualifications provided.