Patient Access Representative
| Company | University of Texas – Austin |
|---|---|
| Location | Austin, TX, USA |
| Salary | $37000 – $37000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED
- Minimum of 2 years of experience in a healthcare setting or customer service role
- Proficiency in electronic health record (EHR) systems and scheduling software
- Knowledge of medical terminology and healthcare insurance plans
- Strong communication skills, both verbal and written
- Exceptional customer service and conflict resolution skills
- Ability to manage multiple tasks in a fast-paced environment independently
- Attention to detail and accuracy in data entry and patient registration processes
- Basic math skills for handling payments and financial transactions
Responsibilities
- Manage the check-in and check-out process for all patients
- Verify demographic and insurance information
- Collect necessary documentation and ensure a welcoming patient experience
- Schedule and confirm patient appointments with accuracy
- Collaborate with clinical teams to optimize patient flow and providers’ schedules
- Manage provider calendars and reduce wait times
- Verify patient insurance eligibility
- Obtain necessary pre-authorizations or referrals
- Communicate benefits and financial responsibilities to patients
- Collect co-pays, deductibles, and outstanding balances
- Ensure all payments are accurately recorded and reconciled daily
- Issue receipts and maintain documentation in accordance with policy
- Address patient questions or concerns regarding services, insurance, billing, and waiting times
- Serve as a liaison between patients and the healthcare team
- Provide exceptional customer service in person and on the phone
- Accurately document patient information in the Electronic Health Record (EHR)
- Uphold privacy and compliance standards including HIPAA
- Maintain patient records and confidentiality
- Support team operations by stepping into various roles and responsibilities across the front office and care delivery space as needed
- Collaborate with clinical and administrative teams to optimize patient care
- Participate in quality improvement and utilization review activities
Preferred Qualifications
- Bachelor’s degree in healthcare administration or related field
- Experience in patient access, registration, or medical office administration
- Prior experience in a small medical practice or multifunctional front office setting
- Familiarity with radiology workflows
- Familiarity with HIPAA guidelines and healthcare compliance standards
- Bilingual in English and Spanish
- Experience with insurance verification and authorizations
- Knowledge of referral and pre-authorization processes
- Experience working in a multi-specialty or high-volume medical office setting
- Certification in Medical Office Administration or related field