Patient Access Programs Supervisor

Patient Access Programs Supervisor

Requirements

• At least 2 years of management experience in a health care setting
• HS diploma or GED or equivalent work experience
• Previous experience helping patients/members with healthcare
• Experience in conflict resolution
• Passion for mentoring and helping team members with career pathing and skills enhancement
• Solutions-oriented problem solver driven by creating operational efficiencies
• Excellent written and verbal communication skills
• Must be within commutable distance to Plano, TX

Responsibilities

• Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance
• Recruit and hire new team members
• Lead training and onboarding for all new team members
• Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team
• Manage team to meet target KPIs associated with our patient advocate teams
• Ensure efficient allocation of operational center resources and maintain high performance standards
• Identify and drive areas for operational process improvements to support scale
• Cross-functional collaboration with other departments

Preferred Qualifications

• Experience working at a fast-growing startup is a plus
• Previous experience with patient drug advocacy is a plus
• Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus