Parts Procurement Specialist

Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
Ability to multitask utilizing multiple computer systems
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to handle a high call volume
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Ability to plan and arrange activities
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization

Responsible for processing all parts orders
Enters, updates and retrieves information through various computer systems
Handles part inquiries, including questions, concerns and searches.
Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
Communicates with both internal and external customers regarding the status of parts orders through phone and email.
Expedite priority part shipments and follows up with suppliers to verify delivery.
Answer general questions from customers about equipment and service.
Obtain, update and maintain RMA’s from vendors to facilitate warranty returns.
Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
Work with Vendor Tech Services to help identify correct parts.
Participate in special projects and performs other duties as required.

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
Typically 2 or more years of related experience.