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Partnership Manager
| Company | Serve Robotics |
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| Location | Los Angeles, CA, USA |
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| Salary | $65000 – $100000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelors Degree required
- 3+ years of experience in account management, sales, or customer success roles, preferably in the tech or food service industry
- Proven track record of meeting or exceeding sales targets and managing client relationships
- Excellent communication and interpersonal skills, with the ability to build rapport quickly and work with cross-functional teams
- Strong problem-solving abilities and a proactive attitude
- Proficiency in CRM systems and basic data analysis tools
Responsibilities
- Develop and execute a streamlined onboarding process for new merchants
- Guide merchants through the setup process, ensuring smooth integration with our robotic delivery system
- Provide training and support to help merchants effectively utilize our platform
- Be ready to wear many hats to build our business and jump in to help when the need arises
- Manage relationships with existing merchants as their primary point of contact
- Monitor merchant satisfaction and engagement, addressing issues promptly
- Identify opportunities for upselling or expanding services with current merchants
- Manage reporting to our top merchants
Preferred Qualifications
- You thrive on multitasking and love taking projects from start to finish
- You’re all about efficiency and getting things done without wasting time
- Jumping into new situations doesn’t faze you—you learn fast and deliver
- You’re a strong communicator, whether talking with the team or clients
- You enjoy working independently and aren’t afraid to take the lead
- You have experience in or passion for the food delivery or robotics industry
- You enjoy selling/cold outreach
- You can travel often
