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Partner Success Manager
| Company | Tekion |
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| Location | Florida, USA |
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| Salary | $70200 – $117000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Superb communication and interpersonal skills
- Automotive software or dealership experience is required
- Adaptable and able to quickly grasp and apply new info
- Be a strategic thinker, persuasive communicator and able to embrace frequent change
- Experience working in a customer service role
- Knowledge of customer success processes
- Highly organized, detailed and a self-starter
- Ability to travel (20%-30%) into territory and visit dealer partners on-site by plane, car and stay overnight.
Responsibilities
- Developing and managing all assigned dealer partner portfolios
- Handle dealer partner inquiries and communication
- Analyze dealer partner data to improve customer experience
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between dealer partners and the organization
- Handle and resolve dealer partner requests and concerns
- Suggest new solutions or products to improve dealer partners’ operations
- Anticipate customer needs based on projects in the pipeline
- Prove their value, internally and externally, to promote business growth and profitability for all
Preferred Qualifications
No preferred qualifications provided.
