Partner Success Manager
| Company | Talkdesk |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 5+ years of experience in partner management, account management, or sales, preferably within the SaaS industry
- Proven track record of building and maintaining strong relationships with partners
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in CRM software (e.g., Salesforce) and other relevant tools
- Experience with the Americas market, and understanding of cultural differences
- Bilingual in English and Spanish or Portuguese is a strong advantage
Responsibilities
- Lead the onboarding process for new partners, ensuring a seamless and efficient experience
- Ensure partners engage in training programs and maintain Certification Status
- Equip partners with the tools and knowledge necessary to achieve their business objectives
- Work with CX enablement on improving onboarding training materials based on partner feedback
- Collaborate with partners to support their joint business plans (JBPs) that align with strategic goals and drive revenue growth
- Identify and pursue opportunities to expand partnerships including Product, Industry and customer expansion motions
- Conduct regular strategic planning sessions to ensure alignment and optimize partnership performance
- Cultivate and maintain strong, trusted relationships with key partner stakeholders at all levels
- Serve as partners’ primary point of contact, providing timely and effective communication regarding non-sales activities
- Facilitate regular meetings and communication channels to ensure ongoing collaboration and information sharing
- Track and analyze key performance indicators (KPIs) to measure partner performance and identify areas for improvement
- Attend business reviews to assess progress, strategic direction, and celebrate successes with focus on Post Sales status and progress
- Generate insightful reports and presentations to communicate partner performance and identify growth opportunities
- Proactively identify and address partner challenges and roadblocks, ensuring timely resolution
- Advocate for partner needs and priorities within the organization, working cross-functionally to deliver solutions
- Escalate critical issues to appropriate internal teams and ensure adequate follow-up
- Identify and work with CS and AE’s on upselling and cross-selling opportunities to maximize partner revenue
- Working with Channel Manager & Partner Marketing to expand partners market reach and increase customer acquisition
- Constantly look for ways to improve partner satisfaction and increase partner ROI
Preferred Qualifications
- Bilingual in English and Spanish or Portuguese is a strong advantage