Partner Operations Director
| Company | Abridge |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, Pittsburgh, PA, USA, New York, NY, USA |
| Salary | $153500 – $170500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years of experience in project or program management, management consulting, or strategic operations, preferably within the healthcare or enterprise health systems sector
- Minimum 3 years of experience managing and leading teams
- Strong understanding of the healthcare ecosystem, including the challenges faced by clinicians and healthcare organizations
- Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport
- Ability to make decisions independently on behalf of the partner experience org, in line with the partner experience culture, values, and mission
- Technical aptitude with a quick learning ability for complex software solutions
- Demonstrated problem-solving skills, with a proactive, results-oriented approach
- Familiarity with CRM software, customer success tools, and project management software
Responsibilities
- Play a lead role in team enablement
- Own the prioritization of project, asset, and tool requests through Asana, ensuring that the items prioritized reflect the gaps and priorities of the broader partner experience team
- Delegate to ops team and cross-functional partners in alignment with team and business goals
- Partner with leaders across other departments to understand their priorities, ensure teams are in sync, and establish strong and efficient communication pathways
- Ensure Ops team meets SLAs for project requests
- Lead and maintain processes that are utilized across the team, such as the partner health process and escalation process
- Accountable for internal communications within the PX team (newsletters, team meetings, and other ad hoc updates & direction)
- Oversee PX Onboarding and partner with leaders on the team to ensure we are delivering a consistent experience to our partners across the team
- Lead the monitoring, reporting, and presentations related to team KPIs and insights
- Drive execution of and visibility related to goal attainment
- Own and manage reporting around team OKRs and performance in partnership with team leaders
- Develop and manage core tools, platforms, and frameworks to support all operationally functions and team needs
- Ensure clear role actions are developed and maintained across teams
- Partners with Revenue Ops and Analytics to instrument tools to proactively identify risks and provide visibility into engagement
Preferred Qualifications
- Customer Success and/or Implementation background with experience on a client-facing team
- Familiarity with Epic