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Part Time Customer Service Associate
| Company | Hertz |
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| Location | Milwaukee, WI, USA |
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| Salary | $15 – $15 |
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| Type | Part-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of demonstrated experience in customer service
- Experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
Responsibilities
- Provide customer service that is above and beyond for customer satisfaction and retention
- Handle and resolve customer issues at the counter
- Serve as the primary Net Promoter Score (NPS) liaison for the management team
- Update and communicate on all performance actions and decisions related to Net Promoter Score
- Analyze NPS results to determine cause and execute on plans to improve guest satisfaction
- Communicate and assist employees to understand customer needs
- Provide guidance, feedback, and individual coaching when needed
- Ensure that all corporate policies and procedures are administered and followed by all staff
Preferred Qualifications
- Rental car experience a plus
