Overnight Customer Service Representative

Company	Sentry Insurance
Location	Plover, WI, USA, Las Vegas, NV, USA, Rockford, IL, USA, Nashville, TN, USA, El Paso, TX, USA, Goldsboro, NC, USA, Phoenix, AZ, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Associate’s
Experience Level	Entry Level/New Grad, Junior

Associate degree or equivalent work experience
1-2 years of related work experience including prior call center experience with a customer service background
High level of accuracy with data entry and strong attention to detail
Must be available to work between the hours of 9:00pm CT to 6:00AM CT Monday – Friday and every other weekend
Demonstrated leadership skills
Strong communication skills including ability to effectively communicate difficult news
Ability to multi-task, prioritize, communicate effectively, remain organized and work independently
Good working knowledge of PC based computers and familiarity with Microsoft Office

Handle a high volume of inquiries/requests via phone, email, fax, and mail
Perform pre-underwriting screening
Verify coverage, evaluate submitted bills, and authorize payments
Advise customers of billing policies and procedures and process policy changes
Resolve customer inquiries and maintain customer relations
Work assigned special projects
Assist with helpdesk and mentoring/training of peer Customer Service Representatives
Receive and record loss reports
Provide up front assistance for processing claims