Outside Adjuster Consultant I

Outside Adjuster Consultant I

Requirements

• Proficiency in using Xactimate and other relevant software for estimating preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers’ homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within the posted location is mandatory for this role.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
• Valid driver’s license and willingness to travel as part of the job requirements.

Responsibilities

• Traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently.
• Handling virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Investigating property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Using phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
• Evaluating and negotiating claims settlements with customers, vendors, third party carriers, and claimants.
• Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Executing policies along policy agreements and keeping a clear record of work in a claims system.

Preferred Qualifications

• Previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating preferred.