Outreach Specialist - Scheduling

Outreach Specialist – Scheduling

Understanding of, and experience with, call center performance operations
Experience working in a medical practice or healthcare setting is preferred
Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments
Medical Terminology certification is preferred
Must possess strong organizational skills
Ability to work independently
Proficient with Microsoft and Google applications
Strong communication skills
Strong motivational skills including conflict/dispute resolution techniques
Must have access to reliable high speed internet connection

Conduct direct telephonic outreach to patients on the provided list
Follow standard messaging provided by Aledade while following the highest standard of customer service to assist patients in setting up an appointment with a member of our clinical care team in partnership with the patient’s primary care provider (PCP)
Apply motivational interviewing tactics to break down psychosocial barriers to scheduling appointments while keeping the patients’ best interests in mind
Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments as needed
Respond to incoming and outgoing calls, texts, and emails by providing direction to patients’ questions and/or concerns
Educate patients on services offered by the practice(s)
Track outreach and outcome documentation in the Aledade App and/or in a shared Google Drive document or other tracking system provided by Aledade
Identify outreach trends and report back findings to the team, share creative ideas for increasing patient visits
Retain some degree of flexibility as outreach strategy may shift with greater data availability
Maintain a good collaborative working relationship with your designated market team & practice leadership team
Other duties as assigned