Outreach Pharmacy Specialist
| Company | BlueCross BlueShied of Tennessee |
|---|---|
| Location | Chattanooga, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalent
- 2 years – Experience in a retail pharmacy required
- 1 year – Experience in a pharmacy setting with knowledge in medical terminology required
- 1 year – Technical or operational experience required
- Certified Pharmacy Technician (PTCB or NHA) required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
- Experience in a call center or customer service environment.
Responsibilities
- Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
- Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
- Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
- Handling customer service inquiries and problems via the telephone.
Preferred Qualifications
-
No preferred qualifications provided.