Outreach Help Center Representative
| Company | Professional Case Management |
|---|---|
| Location | Denver, CO, USA, Oak Ridge, TN, USA |
| Salary | $35360 – $52000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED required
- A minimum of two years’ customer service experience preferably in healthcare setting preferred
- Previous experience working in a call center preferred
- Excellent customer service skills
- Excellent verbal communication skills; showing proper phone etiquette
- Data Entry
- Attention to detail
- Maintains professionalism in any situation
- Ability to multi-task
Responsibilities
- Obtain client information by making outbound calls and answering inbound telephone calls
- Determine further contact required to the customer by comparing client information to different program eligibility requirements
- Help guide customers on ways to navigate certain government programs to obtain financial and health benefits
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
- Accomplish objectives and organization mission by completing related skills
Preferred Qualifications
- A minimum of two years’ customer service experience preferably in healthcare setting preferred
- Previous experience working in a call center preferred