Otisline Splitshift Customer Service Rep

High school diploma
Must have a dedicated workspace and high-speed internet
Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
Regular attendance, including the ability to start assigned shift on-time, is mandatory.
Candidate must possess the ability to type at least 25 wpm with accuracy.
Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.
Ability to adhere to Otis’ absolutes of safety, ethics, and quality.
French/English language required.

Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.
Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

No preferred qualifications provided.