Orthopedic Surgical Specialist
| Company | Stryker |
|---|---|
| Location | Moore Township, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School diploma. Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.
- Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
- Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects
- Demonstrated ability to manage complex processes with high detail orientation
- Demonstrated ability to provide accurate, timely and effective customer service
- Demonstrated ability to utilize office systems (Microsoft Office)
- Prefer proficiency in order and inventory management systems
Responsibilities
- Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
- Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
- Attend and support routine primary surgical procedures.
- Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.
- Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
- Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
- Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
- Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
- Help drive sales initiatives by assisting with technology upgrades.
- Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
- Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
- Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.
Preferred Qualifications
- Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.
- Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position.
- Prefer proficiency in order and inventory management systems.