Order Management Coordinator Commercial

Order Management Coordinator Commercial

Requirements

• Strong attention to detail
• Presentation and communication skills
• Excellent organizational and time management skills
• Ability to think quickly and make decisions
• A demonstrated willingness for continual learning and skill development is required

Responsibilities

• Support day-to-day management of Distributor and Dealer operations by documenting processes and driving change management within the organization.
• Develop deep and lasting relationships with Commercial customers.
• Will process orders from our Distributors and Dealers through SAP from receipt to invoicing.
• Facilitate the placement of customer orders and monitors the fulfillment process.
• Resolve customer complaints by investigating problems and developing solutions.
• Promptly answer all incoming calls in a polite manner and assist the caller.
• Manage GWC Program inbox and facilitate all program claims.
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their account.
• Assist other departments as needed. Manage store onsite when necessary.
• Assist with office management when necessary.
• Must be able to work independently but willing to get help with issues when needed.
• Must be a “team player” willing to step in and help others in the group that are experiencing a high order volume from time to time.
• Must be courteous and possess a “customer first” attitude when working with our customer over the phone to resolve issues.

Preferred Qualifications

No preferred qualifications provided.