Order Management Analyst
| Company | Procter & Gamble (P&G) |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- Advanced proficiency in English with strong writing and speaking skills.
- Advanced proficiency in French with strong writing and speaking skills.
- Excellent collaboration and communication abilities, both written and verbal.
- Detail-oriented with a strong sense of urgency in completing tasks.
- Proven problem-solving skills.
- Advanced proficiency in Excel.
Responsibilities
- Assist in analyzing order data and trends to identify areas for improvement in the order fulfillment process, contributing to overall efficiency.
- Act as a point of contact for customers regarding order status, inquiries, and any issues that may arise, ensuring clear and timely communication to enhance customer experience.
- Support the identification and resolution of order-related issues, such as discrepancies, delays, and errors, to help maintain high levels of customer satisfaction.
- Help generate and maintain reports on order metrics and performance, providing insights to management for effective decision-making.
- Work closely with cross-functional teams, including sales, logistics, and customer service, to ensure smooth order execution and assist in addressing any challenges.
- Identify opportunities for process enhancements and contribute to the implementation of best practices in order management.
- Participate in training sessions and support team members in understanding order management systems and procedures.
- Assist in ensuring that all order management activities comply with company policies and industry regulations, maintaining accurate documentation of processes and transactions.
- Help with the maintenance and improvement of order management systems and tools, ensuring they meet business needs.
Preferred Qualifications
- Knowledge of SAP.
- Strong analytical skills.