Ops Supervisor
| Company | Interstate Waste Services |
|---|---|
| Location | New York, NY, USA |
| Salary | $80000 – $80000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3+ years of supervisory experience in transportation, and/or logistics services
- Bachelor’s degree in Logistics preferred or equivalent in work experience
- Knowledge of DOT requirements for commercial vehicles
- Strong analytical and computer skills
- Must possess strong written, verbal and interpersonal communication skills
Responsibilities
- Understand and provide leadership to achieve and communicate about safety goals and objectives.
- Analyze drivers’ routes to assess any unsafe conditions and work with the sales team to remove unsafe conditions identified.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
- Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
- Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Understand missed pickup goals and meet or exceed expectations related to those goals.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
- Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
- Create a collaborative, communicative team environment and drive employee engagement with the Company.
- Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
Preferred Qualifications
- Bachelor’s degree in Logistics preferred or equivalent in work experience