Operations Support Supervisor

Operations Support Supervisor

Requirements

• Ability to hire, train, and manage field service technicians
• Understanding of team dynamics and effective management practices
• Ability to address conflicts within the team professionally and constructively
• Ensure field service team follows all safety regulations and guidelines
• Develop and implement safety training for field service technicians
• Ensure high levels of customer satisfaction through daily project communication
• Monitor and maintain service parts and equipment
• Manage department and project budget
• Establish and maintain quality assurance standards for department
• Prepare and present regular reports on project performance
• Make informed decisions based on organizational goals and guidelines

Responsibilities

• Hire, train, and manage field service technicians
• Develop and maintain relationships with Business Partners for additional labor support
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts
• Ensure field service team follows all safety regulations and guidelines
• Develop and implement safety training for field service technicians
• Ensure high levels of customer satisfaction through daily project communication and addressing any concerns or complaints
• Monitor and maintain service parts and equipment
• Coordinate with procurement team to order necessary supplies
• Conduct regular inventory audits to ensure accuracy and minimize waste
• Manage department and project budget
• Identify and implement cost saving measures
• Monitor expenses and ensure they are within budget guidelines
• Establish and maintain quality assurance standards for department
• Conduct regular in-the-field inspections and audits to ensure compliance
• Implement corrective actions as needed to improve service quality
• Prepare and present regular reports on project performance
• Communicate regularly with upper management on service operations and any issues or concerns
• Collaborate with other departments to improve overall company performance

Preferred Qualifications

• Adaptability and flexibility in changing priorities and unexpected challenges
• Strong decision-making skills based on organizational goals and guidelines