Operations Support Specialist – Claims
| Company | Hartford Financial Services |
|---|---|
| Location | Hartford, CT, USA |
| Salary | $42560 – $63840 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to process low-complexity tasks and other tasks as assigned
- Knowledge and skills related to use of Microsoft office applications
- Adaptable to change
- Open to receiving feedback on progress
- Willingness to learn more
- Accountable for development and able to identify opportunities to focus on for performance and career growth
Responsibilities
- Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
- Assigning or reassigning claim tasks or customer transactions to appropriate party
- Creating or updating professional correspondence including appropriate documentation within claim files
- Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
- Entering and/or assigning new claim losses
- Perform other duties as assigned
- Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
- Demonstrating accountability by accepting and applying feedback received
- Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
- Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
- Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
- Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
- Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
Preferred Qualifications
-
No preferred qualifications provided.