Operations Support Representative

Operations Support Representative

Requirements

• High School Diploma or GED required; additional training preferred
• 1 (One) or more year(s) in financial services
• Basic knowledge of Microsoft Office
• Organizational skills
• Detail orientation
• Flexibility
• Time management skills
• Knowledge of systems and primary job functions
• Knowledge and understanding of policies and procedures
• Collaboration & multitasking skills

Responsibilities

• Review and process account transactions
• Learn about automobile titles and liens.
• Learn about insurance products and insurance claims.
• Take inbound calls from insurance companies impound yards and various departments
• Contacting outside companies via telephone regarding automobiles.
• Communicate with various departments and branches.
• Reporting monthly data to management
• Ensuring assigned tasks are completed in a timely and accurate manner
• Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
• Maintaining a positive workplace environment

Preferred Qualifications

• additional training preferred