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Operations Support Manager
| Company | Bigos Management |
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| Location | Golden Valley, MN, USA |
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| Salary | $70000 – $85000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- High school diploma or GED required
- Associates degree in Property Management field preferred
- Minimum of 3-5 years of Property Management experience, including 1-2 years in a supervisory role as a Property Manager
- Experience with Microsoft Office
- Yardi Software skills
- Fluent in English and skilled in oral and written communication
- Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
- Decision-making, problem solving, and time management skills
- Ability to handle multiple projects or tasks simultaneously with self-direction
- Ability to build authentic relationships, including maintaining trust, effectively listening, and demonstrating patience and empathy
- Ability to manage, coach and lead teams
- Ability to adapt to diverse work environments quickly and effectively
- Knowledge of federal Fair Housing laws and any applicable local housing provisions
- Must have reliable transportation and valid state driver’s license and proof of insurance
- Real Estate Licenses must not be active while working in this role
Responsibilities
- Travel to and work at multiple sites within the assigned Bigos Management property portfolio
- Oversee leasing activity to ensure property occupancy is maximized
- Supervise the move-in and move-out process, including creating the turnover schedule, performing unit inspections, and coordinating identified work
- Manage the rent collection process, including following-up on all delinquent accounts and working through the eviction process as needed
- Perform a physical review of the property’s assets by assessing property’s appearance and condition
- Assist with tasks included in the site’s daily operations calendar
- Positively interact with staff, residents, vendors, contractors, and the community
- Comply with all safety program requirements and work to promote safety in the workplace
- Make sure all activities at the sites remain compliant with all local, state, federal, and Fair Housing laws
- Select, coach, and provide ongoing feedback to the Leasing Support Specialist ensuring high work quality and collaborative interdepartmental relationships
- When on site, directly supervise property employees, including coaching, development, and training of all employees
- Support on site team member development by educating employees on policies and procedures
Preferred Qualifications
- Associates degree in Property Management field preferred
