Operations Support Coordinator – Account Representative
| Company | MedImpact |
|---|---|
| Location | Tempe, AZ, USA, San Diego, CA, USA |
| Salary | $41187 – $64874 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate’s degree (A.A.), technical school; or equivalent combination of education and experience required.
- 2+ years of administrative and customer service experience required.
- Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs required.
- Experience with Windows based database programs is also required.
Responsibilities
- Support department training and skill development initiatives through demonstrating best practices, mentoring and providing training support as assigned.
- Interact with various departments including internal customer service team, clients and internal/external representatives in order to support successful client implementations and resolve customer service-related issues timely.
- Identify opportunities for improvement in work processes, operating systems, training programs and quality initiatives.
- Understand interdepartmental processes to effectively triage and support inbound requests.
- Identify and track opportunities to improve the delivery of service, including coordinating the issue resolution procedure; recommending process improvements.
- Coordinate special projects assigned, including meeting scheduling, delegation of work, and action-item follow-through.
- Utilize multiple programs such as Salesforce, Quickbase, Smartsheet, and various Ray Savings Solutions systems, to research and resolve complex issues and processes.
- Provide outbound call services to pharmacies, clients and partners as needed.
- Utilize knowledge of the business to research and resolve requests as a subject matter expert (SME).
- Ensure client service expectations are being met by providing accurate and timely responses to requests.
- Provide internal processing and call support for when additional help is necessary.
- Participate in unit and department meetings and specialized training classes or programs offered to maintain or enhance knowledge and skills.
Preferred Qualifications
- Prior experience working in pharmacy benefit management, or Health Care industry preferred.