Operations Support Center - Specialist

Operations Support Center – Specialist

Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
4+ years of experience in a securities-related or technical support position
Ability to participate in weekend testing, weekend system verifications and weekday off-hours support paging as required
Proficiency with Windows required
General comfort with SQL required
Proficiency with Linux required
Comfort with Agile Development Methodology required
Strong troubleshooting, problem-solving and customer service skills required
Excellent written and verbal communication skills required
Strong attention to detail required
Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines
Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
Ability to work well in a dynamic team-oriented environment
Experience with order-entry trading platforms required
Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order life cycle related workflows required
Subject Matter Expertise (“SME”) within multiple critical operational areas

Primary Support of Silexx platform and secondary support of other Cboe related platforms
Provide first level and world class support answering questions for Silexx and a variety of Cboe supported platforms and resolving customer issues related to APIs, trading and features/function using the “Deliver Plus One” standard
Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
API Certification testing
Logical port creation and modification of default settings
Testing/understanding changes to systems and functionality prior to deployment
Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)
Support Silexx business teams with data/order type behavior requests
Assist third party clients with configuration set-up and troubleshooting
Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
Support of the Cboe Trading Floor
Support of Cboe related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)
Data mining and research
Perform daily system startup/shutdown checks
Monitor systems and keep dashboards green
Monitor database health tools
Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
Options Intermarket Incident Calls (monthly tests)
Ad hoc project assignments