Operations Supervisor – Lockbox – Twilight Shift

Operations Supervisor – Lockbox – Twilight Shift

Requirements

• 3 years’ experience in banking operations
• Lockbox operations experience is a plus
• Prior supervisor and or work lead experience is a plus
• Leadership skills to include the ability to coach others
• Ability to motivate a team in a fast-paced work environment
• Ability to use e-mail to correspond with customers, management, and team
• Knowledge of processing equipment such as Falcon is a plus
• Knowledge of Lockbox processing platform linked to RIDS is a plus

Responsibilities

• Oversees operations workflow and assists team with executing transactions/processes
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators
• Assists team members with escalated issues
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
• Identifies and addresses exceptions and serves as a point of escalation
• Partners internally to resolve escalations and provide guidance
• May interact with external customers and third parties in completing transactions or resolving escalated issues
• Responsible for all human resources related activities for team members
• Provides coaching and development to team members
• Leads team huddle/meeting and continuous improvement sessions
• Provides consultation and advice to service partners and customers
• Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements
• Updates standard operating procedures as appropriate
• Participates in and may oversee projects
• Reviews reports to identify exceptions, monitor quality and ensure compliance
• Manages and is accountable for risk mitigation activities
• Verifies completeness and accuracy of procedures
• May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures

Preferred Qualifications

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)