Operations Supervisor
| Company | Aptive |
|---|---|
| Location | Thornton, CO, USA, Denver, CO, USA |
| Salary | $50000 – $65000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Excellent verbal, written, and communication skills
- Interpersonal and collaboration skills
- Strong analytical and problem-solving skills
- Ability to analyze information and think systematically
- Strong ability to lead and manage a team
- Proficient with Google drive functions or related software
- A US driver’s license that has been valid for a minimum of 3 years is required
- A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
- Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services
Responsibilities
- Responsible for customer retention, employee retention and improving customer revenue for their assigned team
- Meet requirements for personal service production
- Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
- Manage payroll for all Service Professionals and Lead Service Professionals within the team
- Strive to achieve high operational efficiency and effective labor management
- Growth and success of areas by ensuring safe and efficient delivery of quality services
- Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
- Meet KPI standards
- Create a positive atmosphere of learning and growth for all Service Professionals
- Actively seeks opportunities to develop, improve and innovate themselves and their teams
- Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
- Review Service Professional performance metrics with the Operations Manager
- Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
- Deliver excellent customer service to potential and existing customers
- Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
- Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
- Remain compliant with state and federal laws, regulations, and licensing
- Obtain local and state licensing
Preferred Qualifications
-
No preferred qualifications provided.