Operations Supervisor

Operations Supervisor

Requirements

• Ability to support front desk staff by providing leadership, modeling, and training
• Experience in customer service and handling customer inquiries
• Knowledge of safety regulations and ability to ensure compliance
• Skills in managing staff and maintaining employee motivation
• Experience in processing transactions and managing memberships

Responsibilities

• Serve as a key resource for Seattle Bouldering Projects procedures and policies
• Promote BP’s customer service philosophy through coaching, training, and modeling
• Work with local managers to update & track the calendar of events and adult programming
• Ensure staff’s quality and performance by participating in assessment, commendations, and evaluation
• Maintain employee motivation, job satisfaction, and professionalism via dynamic leadership
• Work actively to cover staff absences, illnesses, and special circumstances
• Promote efficiency by supervising and coordinating staff activities in the gym
• Process purchases, membership services, and all other transactions at the register
• Identify, research, and resolve customer issues
• Perform unique transactions such as class and event sign-ups, special ticket sales, etc.
• Ensure that document retention, processing, and disposal guidelines are followed
• Support customers by actively responding to customer needs, membership and event questions, general inquiries, and customer feedback
• Engage with customers, providing assistance with climbing, orientation, and amenities
• Oversee a clean, organized, and presentable facility for members and guests
• Perform & Ensure that opening and closing procedures are completed
• Assist in maintaining organized, clean, and efficient POS systems
• Ensure that retail areas are maintained and stocked
• Identify and develop improved cleaning procedures
• Ensure that regular restroom/changing rooms and facility walkthroughs are performed
• Perform regular cleaning duties
• Lead the facilitation of groups
• Support the facilitation of larger University District events
• Participate in individual and group instruction and/or orientation conversations as assigned
• Serve as lead to support Risk Management development
• Respond proactively to injuries, accidents, or incidents following the Safety Manual and BP protocols
• Ensure that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility
• Provide safety to customers through instruction and orientation
• Administer first aid in accordance with Safety Manual and BP Protocol

Preferred Qualifications

No preferred qualifications provided.