Operations Supervisor

Operations Supervisor

Requirements

• 4-5 years of leadership or supervisory experience
• 4-5 years of experience in a manufacturing experience (preferably in a Print, Mail, or Insert environment)
• Strong communications and soft skills
• Associates degree or higher preferred

Responsibilities

• Manages the Client Mail (Insertion/Manual) teams in Secaucus, ensuring that all work produced meets or exceeds Broadridge’s client expectations and is completed within our SLAs.
• Maximizes productivity, efficiency and quality by working with all internal clients and external vendors. This will include but is not limited to Account Management, Quality Control, Print, Randstad, PGS, Logistics and Technical Support.
• Ensure that all equipment problems are addressed with the appropriate vendor (e.g., Blue Crest, & Tech Support) on a timely basis. Ensure that downtime is documented correctly for each instance of downtime.
• Coordinate with all departments, ensuring that all materials are printed and shipped in accordance with our client commitments/deadlines.
• Work with management to review expected volumes and identify appropriate staffing levels. Assist manager in communicating staffing requests to temp agencies to ensure night shift temp requirements are met. Work with management to develop staff schedules to meet department and business commitments.
• Responsible for ensuring that all testing is completed in a timely manner with accurate documentation. Working with all parties to ensure that all new products, hardware and software are thoroughly testing prior to approval, and that the implementation process is completed to department standards
• Design and implement daily production reports that monitor productivity, quality, unit costs, and backlogs. Ensuring that the reports are prepared in a timely manner and that the data is accurate and used to improve overall PEQ.
• Crosstrain staff to ensure that multiple backups are available to support each function on the night shift. Assist management in documenting operator procedures and ensure that staff is appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments.
• Notifies Senior Management of any potential issues as they relate to staffing, workflow, scheduling or reconciliation.
• Provide technical assistance to operators with respect to resolving file problems, troubleshooting issues on the inserters, etc.
• Prepare and deliver periodic performance reviews and development plans for assigned staff. Effectively deal with personnel-related issues and ensure that assigned staff is effectively managed.
• Monitors and addresses all inventory concerns with Account Management and Procurement as needed.
• Effectively motivate staff to create a highly engaged workforce. Communicate and continually reinforce Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with assigned staff.
• Ensure that operators follow departmental procedures and produce quality work on a timely basis. Recommend and implement cost containment initiatives to reduce expenses where possible and prudent.
• During Month Ends and as the business requires, must be available to work extended hours to meet SLAs for the different clients serviced.
• Other duties as assigned.

Preferred Qualifications

• Associates degree or higher preferred