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Operations Supervisor
| Company | CVS Health |
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| Location | Merrimack, NH, USA |
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| Salary | $16 – $24 |
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| Type | Part-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Responsibilities
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
- Maintain customer/patient confidentiality
- Price merchandise
- Stock shelves
- Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
- Support the planning, execute the display and maintenance of off-shelf merchandise.
Preferred Qualifications
- Experience as a retail supervisor
