Operations Specialist – Student Services
| Company | Universal Technical Institute |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $60000 – $70000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree preferred
- 5 years Career or Student Services experience required
- 1-2 years Leadership experience preferred
- Computer Skills (Microsoft Office products including advanced Excel skills)
- Customer Service Skills
- Leadership Skills
- Communication Skills (verbal and written)
- Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment
Responsibilities
- Supports the Career and Student Services teams by regularly analyzing and disseminating reports to identify processing and/or regulatory/compliance issues that require follow-up.
- Responsible for the daily management of the Student and Career Services help desk.
- Manages projects and participates in planning meetings
- Continuously analyzes processes, controls, and performance to minimize risk and identify trends; recommends process enhancements to campus leaders and Home Office team to minimize risk and maximize efficiencies.
- Functions as subject matter expert on Career and Student Services by coaching Career and Student Services Directors and staff where additional training is needed and delivering training to new and existing staff, including leaders.
- Responsible for developing and testing new technology solutions, current and future system functionality, and partnering with IT on upcoming projects.
- Maintains updated knowledge of regulatory changes and is responsible for updating policies, procedures, and forms to ensure compliance.
- Assists with the management of campus operations by working closely with National leaders for Career and Student Services.
- Reviews processes for areas of concern and training opportunities; develops training materials; provides support for open positions, conducts regular audits and file reviews to ensure quality of processes and delivery of customer service.
- Performs quality assurance activities including file reviews for certain campus-based functions; reviews and collaborates with Internal Audit team on the reviews they conduct to ensure quality of processes and delivery of customer service.
- Other duties as assigned.
Preferred Qualifications
- Bachelor’s degree preferred
- 1-2 years Leadership experience preferred