Skip to contentOperations Specialist-Retirement
| Company | Voya Financial |
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| Location | New York, NY, USA |
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| Salary | $51220 – $64030 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- FINRA Series 6 required, 63 preferred or obtain in 3 months
- 3-5 years insurance industry customer service experience
- Demonstrated attention to detail
- Strong verbal and written communications skills
Responsibilities
- Reviews and processes form related requests from Plan participants
- Processes transactions related to operations’ functions
- Reconciles and verifies accuracy of information
- Refers incoming information to other staff members as appropriate
- Provides customer service to clients
- Answers and resolves customer complaints and questions in an efficient and friendly manner
- Communicates problems to associates in other areas
- Monitors accounts and reports for accuracy
- Communicates status of transactions to clients
- Other duties as assigned.
Preferred Qualifications
- High school diploma or equivalent. College degree preferred.
