Operations Specialist – PNC Investments
| Company | PNC Financial Services |
|---|---|
| Location | Cleveland, OH, USA, Pittsburgh, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad |
Requirements
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Responsibilities
- Executes complex transactions/processes utilizing standard procedures.
- Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures.
- Identifies and addresses exceptions and serves as a point of escalation for complex transactions.
- Partners internally with service partners to route calls, documents or other action items to complete transactions.
- Interacts with external customers to complete transactions.
- Ensures the appropriate materials, documentation and capacity are available to complete transactions.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes, recommends improvements and drives implementation.
- Serves as a subject matter resource for process improvement projects.
- Trains and onboards new hires.
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
- Reviews reports to identify exceptions, monitor quality and ensure compliance.
- Participates in risk mitigation activities.
Preferred Qualifications
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Process Management
- Products and Services
- Standard Operating Procedures