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Operations Specialist – Customer Success
| Company | Visier Solutions |
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| Location | Vancouver, BC, Canada |
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| Salary | $88000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5 years of experience in Customer Success / Professional Services / Revenue/Sales analytics, operations, or a similar role
- Experience with Gainsight, Service Now, some Business Intelligence Tools (Tableau, Looker, Domo, etc.,) and Excel
- Excellent verbal and written communication skills
- High EQ and enjoy/appreciate building relationships with stakeholders
Responsibilities
- Lead the planning and execution of cross-functional projects and strategic initiatives within the Customer Success organization
- Act as a PMO for key projects, and directly manage others, driving projects from initiation to completion
- Help implement operational improvements across Customer Success, Professional Services, Technical Support, and Education
- Facilitate collaboration between Customer Success, Professional Services, Tech Support, Education, Revenue Operations, Finance, IT, and other departments
- Establish and maintain key performance indicators (KPIs) to track the progress and impact of strategic initiatives and operational improvements
- Identify and investigate operational risks and opportunities
Preferred Qualifications
- Proactive and strategic contributor who thrives in a collaborative environment
- Entrepreneurial mindset that is comfortable dealing with change
- Operationally minded, learns systems quickly, and applies technology and systems to revenue-generating processes
- Insightful, resourceful, motivated, and finds fulfillment by enabling others
