Operations Specialist

4+ years of experience in business operations, preferably in a fast-paced, high-growth environment.
Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.
Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.
Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.
Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.
Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.

Administer and optimize key internal systems to improve operational workflows and data accuracy.
Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.
Identify and implement automation opportunities to streamline manual processes.
Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.
Coordinate across teams to align onboarding logistics, system access, and compliance requirements.
Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.
Maintain accurate documentation and tracking systems to ensure ongoing compliance.
Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.
Support the implementation of new tools, systems, and workflows to enhance efficiency.