Operations Specialist
| Company | Delta Dental |
|---|---|
| Location | Michigan, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level |
Requirements
- Associate’s degree, technical, vocational, or business school with coursework in business administration
- Two years’ work experience in a customer service and/or claims processing environment
- Knowledge of dental terminology, procedures, insurance products, and claims processing
- Advanced knowledge of word processing and spreadsheets
- Ability to identify weaknesses in process changes that may affect quality
- Ability to resolve complex problems and use latitude for independent judgment
- Effective verbal and written communication skills
- Organizational skills
- Ability to collaborate effectively
- Ability to handle multiple projects and deadlines
- Ability to recommend improvements to increase quality and efficiency
Responsibilities
- Samples, compiles, and analyzes data to determine compliance with quality, production, and performance standards and develops, prepares, maintains, and distributes reports for productivity and quality control
- Recommends and develops quality control programs and procedures
- Verifies that department documentation is current and supports quality guidelines
- Maintains departmental process and procedure documentation, including the Quality Portal and maintains the departmental intranet sites
- Identifies, analyzes, and recommends process and/or operational improvements to enhance efficiency, quality, and operational effectiveness
- Partners with trainer and management on trends identified through the quality monitoring process
- Provides feedback to assist management in coaching and developing staff
- Recognizes and communicates development needs of employees and assists trainers and management with employee training programs as needed
- Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Preferred Qualifications
- SharePoint experience is preferred