Operations Processor

Operations Processor

Requirements

• High school diploma or equivalent
• One to two years of related work experience

Responsibilities

• Provides production support to multiple groups within Operations Services or enterprise wide
• Executes a variety of routine tasks within multiple operational systems
• Interacts with multiple internal partners
• Functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email
• Researches exceptions and escalates issues to management as appropriate
• May have the opportunity to recommend and implement developed processing improvements within production
• Processing and depositing checks and invoices received by mail
• Review checks/invoices for special instructions given by customers and determine the appropriate item handling

Preferred Qualifications

• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Ability to identify, analyze and resolve exceptions through data interpretation
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills
• Strong keyboarding skills