Operations Manager – Rowe Sanctuary

Operations Manager – Rowe Sanctuary

Requirements

• Bachelor’s degree in related field and at least five years’ experience in operations, logistics, program management, or similar setting. A combination of education and experience will also be considered.
• Working knowledge and experience of center or similar facility management.
• Exceptional organizational ability, attention to detail and a can-do attitude are essential.
• Proven ability to track and move tasks and projects to completion in a fast-paced environment.
• Ability to work independently with limited supervision, as well as part of a small team.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
• Experience fostering inclusive and collaborative work environments is valued.
• Excellent customer service and communication skills.
• Critical thinking skills and a problem-solving attitude.
• Proficiency in Microsoft Office products, including Outlook, Word and Excel; experience with donor management systems and specifically Salesforce a plus.
• Ability to exercise discretion and maintain strict confidentiality.
• Experience working with donors and development processes a plus.
• Bookkeeping and contract preparation experience a plus.
• Willingness to work evenings and weekends as job responsibilities demand.

Responsibilities

• Oversee operational activities to enhance administrative systems that allow for efficient functioning of operations at the center, ensuring compliance with NAS policies and procedures.
• Obtain revenue and pay invoices by verifying and completing payable and receivable transactions; establish and maintain effective and accurate financial controls and accounting systems and ensure compliance with NAS financial policies and procedures.
• Work closely with Rowe program staff to ensure bills are paid on a timely basis and invoices are coded correctly. Ensure receipts for purchasing card activity are organized, received and approved for all items.
• Manage all office contracts in compliance with Audubon policy. Serve as primary contact for vendors, independent contractors, and building management; help finalize agreements in accordance with NAS policies.
• Work closely with the Center Director and national finance staff to manage office budget and support monthly close requirements.
• Manage gift receipt and processing functions to ensure excellent service to Audubon’s donors. Assist the Center Director with donor communications and event planning.
• Support Center Director with development activities reminders and list maintenance; and ensure timely donor acknowledgement, stewardship, and public recognition.
• Works closely with the Center Director with grant reporting calendar and assist with proposal submissions, reports, and funder correspondence as needed.
• Oversee maintenance of Visitor Center, grounds, exhibits and related infrastructure including building systems and securing permits.
• Manage the facility rental process, including inquiries and contracts.
• Oversee center’s gift shop and online gift shop. Maintain inventory, identify new items for inventory, and coordinate with other staff and volunteers for assistance.
• Manage staff office & facility calendar, meetings, rentals and events. Coordinate scheduling of staff or volunteers for front desk duties. Provide programmatic support as requested.
• Manage IT tools and needs, such as shared cloud-based information systems, phone systems, equipment replacement, staff training, etc.
• Assist with communications including the Rowe e-newsletter, brochures, maps, signage, and social media as needed. Assist in maintaining the Rowe website.
• Provide clerical support, sort incoming and prepare outgoing mail; answer the office phone.
• Inventory and order office supplies.
• Work closely with the Center Director to support all HR processes, such as onboarding new staff and transitions with departing staff.
• Support Rowe and AGP events and program activities with facility logistics, food arrangements, invitations, name tags, signage, and follow-up activities.
• Support Director and staff with board activities. Coordinate logistics for board and committee meetings. Communicate meeting details, assemble and edit meeting agendas and packets. Maintain board meeting minutes.
• Assist in planning and executing crane season activities and logistics.
• Maintains and fosters culture of safety.
• Other duties as requested.

Preferred Qualifications

• Experience with donor management systems and specifically Salesforce a plus.
• Bookkeeping and contract preparation experience a plus.