Operations Manager – Non-Complex

Operations Manager – Non-Complex

Requirements

• 2 years’ of college
• 1 year’s retail experience and 1 year’s supervisory experience
• 2 years’ general work experience and 1 year’s supervisory experience

Responsibilities

• Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for budget forecasting.
• Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.
• Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
• Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing