Operations Manager – Last Mile

Operations Manager – Last Mile

Requirements

• Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred
• High School diploma or equivalent
• Excellent written and verbal communication that is clear, concise, and polished
• Highest levels of integrity and ethics
• Dedicated to quality and high standards; Supportive of values
• Must be proficient in using Excel, Word, Powerpoint and/or comparable G-Suite applications
• 5 to 10+ years of proven leadership/supervisory experience within a delivery hub, warehouse, or manufacturing environment
• 3+ years managing consumer delivery service
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
• Proven ability to quickly adapt and drive the right results using data

Responsibilities

• Oversee a team of supervisors and/or lead drivers managing daily operations delivering Thrive Market member orders
• Lead the west coast team through process improvements to reduce costs, increase productivity and improve member experience
• Develop processes and procedures to ensure Thrive Market’s member orders are delivered with the highest quality member experience
• Review team performance metrics and conduct deep dives to uncover improvement opportunities
• Oversee daily route design to ensure supervisors are developing the most efficient routes and using our automated tools to their fullest
• Collaborate with the Fulfillment Center team to ensure member orders are prepared, sorted and delivered in the most efficient manner with limited damages or other defects
• Collaborate with other parts of the Last Mile team to share best practices and standardize operations
• Communicate and problem-solve with the Member Services team on any recurring delivery issues
• Design and implement employee engagement programs in collaboration with our People Operations team to foster Thrive Market’s values in our Last Mile operations
• Provide coaching and development opportunities to supervisors and drivers to enhance performance
• Communicate the team’s priorities and goals clearly to supervisors and drivers to ensure alignment and engagement
• Ensure all labor management practices are implemented consistent with Thrive Market policies and California regulations
• Recognize top performance, coach, and administer progressive discipline for poor performance
• Communicate the team’s financial and quality results to Thrive Market leadership with clear explanations and action plans
• Prepare weekly performance metrics to review with the rest of the Transportation team and demonstrate deep understanding of factors driving the team’s performance
• Run analysis on productivity, cost and quality to ensure we understand what’s driving changes in our performance and develop improvement action plans
• Drive high performance on productivity and quality metrics to ensure we deliver superior member experience

Preferred Qualifications

• Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred