Operations Manager – Hospital II

Operations Manager – Hospital II

Requirements

• Bachelor’s degree preferred or equivalent work experience.
• 5 years of supervision/management experience and customer excellence experience.
• Prior work experience in hospital setting preferred.
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred.
• Business and financial management expertise to assist with contract management and account margin maintenance.

Responsibilities

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved.
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers.
• Demonstrates in-depth knowledge of medical. Conducts training for the company and customer staff on medical equipment.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Manages missing and lost equipment, accessories and software upgrades.
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed.
• Complies with patient privacy laws in all matters.
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees). Integrates appropriate hospital protocols and processes into daily activities.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Recruits, trains and develops employees. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Promotes communication among team members to create visibility for internal staff and the customer.
• Makes sound and timely decisions.
• Develops staffing and on-call schedules based on demand.
• Holds self and staff accountable for completion of assignments.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements.
• Ensures accurate documentation for billing and regulatory compliance.
• Understands billing for account invoices and assists with account receivable collections.
• Performs other assigned duties.
• Manages an Asset360 program(s) that individually or collectively is a Tier 1 program based on revenue size, complexity and staffing demands.
• Trains, mentors and on-boards new Hospital Operation Managers.
• Serves as part of training team for other members in division/region.
• Proven ability to and/or manages multiple sites.
• Uses customer facing skills to expand relationships in program, and excels at initiating solution-oriented discussions with the customer.
• Considered a subject matter expert with Asset360, medical equipment and office policies and procedures.
• Participates in new Asset360 implementations.
• Demonstrates superior understandings of service offerings and contractual obligations.
• Exhibits excellent presentation skills, conducting annual and quarterly customer reviews and in-servicing, and comfort in a group setting.
• Initiates and successfully implements continuous improvement efforts in office and account management. Demonstrates a high level of sales aptitude with customers, and identifies and brings opportunities to review as part of the territory planning process.
• Leading leaders of teams
• Travel across multistate territory to accounts
• Reports directly to Divisional Operations Director
• Ensures contractual compliance
• Standardized all programs in Division to processes
• Develop high, wide & deep client relationships
• Work with key sales rep to grow new business segments
• Establish an account maturity index.

Preferred Qualifications

• Prior work experience in hospital setting preferred.
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred.