Operations Manager - Global High Tech - Colocation

Operations Manager – Global High Tech – Colocation

Bachelor’s Degree in Science, Engineering, or a related discipline
5 years of relevant, direct/adjacent industrial work experience
Proficiency in Excel, Word, PowerPoint, Cloud Based File Storage, Email Communication
Willingness to travel overnight to customer sites/meetings dependent upon need and scheduling
Position requires a current and valid driver’s license

Foster safety culture within portfolio with messaging/recognition
Develop/maintain safety stats for CAM utilization
Ensure SOW execution across all sites in portfolio while streamlining and standardizing our offering (service, compliance, commercial interaction, documentation)
Normalize usage of Nalco Water developed digital tools across portfolio in account activity (E3D, WQI, AI, Water Watch, etc.) where applicable
Develop / administer customer specific training platform for new account personnel
Engage in site cadence calls across corporate account portfolio
Drive innovation trial work at selected sites
Contribute to corporate account business reviews from operations perspective
Create / maintain relationships with key portfolio contacts
Understand customer satisfaction scoring metrics and ensure ‘supplier scorecard’ for Nalco Water contracted services is maximized > 90% for retention activities
Collaborate with field associates to drive and help achieve the annual specified Total Value Delivered (TVD) goal for portfolio
Ensure every customer site within portfolio has at least 1x value project implemented/documented
Create sense of ‘community’ amongst field level associates that support the portfolio
Support internal portfolio cadence calls to communicate and drive field level initiatives